Shipping policy & Payment

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We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

。All items are subject to a handling period before they are dispatched.

。99% of orders leave the warehouse within 3-5 days of payment.

。We will notify you by email when your items have been shipped.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

。  All items in the store may take 5 business days to process for printing, packaging, and labeling.  

。 All items will be shipped by express shipment. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we only can offer an estimation for about 10-20 days of the shipping time for US orders.

*This doesn’t include our 2-5 days processing time.

* For orders from other countries, the estimation for shipping time is about 14-28 days.

If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once your order has shipped, we no longer have the ability to make changes or to cancel the order.

Returns and exchanges

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。If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

。Timing: we have a 14-days Return & Exchange Policy, since the day item was received.

。To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

。For returns, please email info@dreamisy.com with the subject 'Returns' and include your order number, name and the reason for the return.

。We will provide you the instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

*Please note that customers are responsible for shipping costs of returned items.

*When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

General Question

A child of 14 years old can assemble our models. Sometimes parents’ help will be needed. Our mission - is to unite children and their parents.

Depending on the model, the hours of assembling vary from 6 hours (beginner) to 48 hours (advanced).

Recommended to use silicone liquid glue for construction.

You need the following basic tools : Cutter Knife, Cutting Board, Glue, Cotton swab, Scissors, Tongs.