Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY
Lavender Fantasy - DreamIsY

Lavender Fantasy

Regular price $59.99
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Customer Reviews

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DO YOU SHIP WORLDWIDE? WHAT IS THE SHIPPING FEE?

Yes. We provide FREE shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

  

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

 

HOW LONG DOES SHIPPING TAKE?

-  All items in the store may take 5 business days to process for printing, packaging, and labeling.  

- All items will be shipped by express shipment. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we only can offer an estimation for about 10-20 days of the shipping time for US orders.

*This doesn’t include our 2-5 days processing time.

* For orders from other countries, the estimation for shipping time is about 14-28 days.

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email that contains your tracking information within 3-6 days. Within the next 3 days, once your item is completely manufactured, packed, and labeled, it will be shipped to you promptly. If you don’t receive the tracking information after 6 days from the purchasing date, please contact us.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For a shipping company, it takes 7-10 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 10 days since you receive it, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

IMPORTANT

We'll deliver to the address you provided. Someone will need to be at home in order to sign for your delivery. The courier will not post it through the letterbox. You can arrange a delivery date that is convenient for you while the courier contacting you via the contact information you provided.

* We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. 

* If the order arrives at your country and...

* The customer refuses to accept the package

We reserve the right to abandon the package(s) and will not be responsible for any refund.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@dreamisy.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@dreamisy.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be reminded it may take some time for your bank or credit card company to process and post the refund too.

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